Information Technology Department

Welcome to IT, located on the second floor of McDonald Hall Room M217

To contact the IT Helpdesk:

help@crowder.edu or call us at 417-455-5712
We provide campus-wide support for computing, networking, telecommunications and web services.

Have questions? Try the On-Line Helpdesk

Hours: Monday-Thursday

7:30 a.m.-7:00 p.m.

Friday

7:30 a.m.-4:30 p.m.


Announcements

When logging into a Crowder network computer or your Crowder Outlook Web Access Email, use your C-net username and password. Your C-net Username is your student ID. This will be the number located on your schedule and assigned to you through the Admissions process.

The initial password will be comprised of your last name (lowercase) and your 2 digit birth month and 2 digit birth year

Example: User John Smith was born in July 1991, his default password will be smith0791.

Upon your first log in, you will be prompted to change your password.

The new password must be at least 7 Characters and contain uppercase letters, lowercase letters and numbers and cannot be a password you have already used at Crowder.


Policies

Computer Use Agreement [PDF]

>> Info about downloading and sharing copyrighted material

>> Peer-to-Peer (P2P) file sharing

>> Register for Emergency Alerts (login required)

Account/Email Policy

Crowder College email accounts are tied directly to a network user ID. In order for a student to be eligible for a user ID, they must be enrolled in classes for either the current or a future semester.

As long as a student remains enrolled in courses in successive semesters, that student will maintain an active user ID/email account throughout the period of their studies. A grace period is given to students between semesters to allow for enrollment time. This grace period typically lasts until enrollment closes.

Once the enrollment period closes, students not enrolled in classes will have their user ID disabled, in turn disabling email capabilities. The period an account will remain disabled typically lasts 30 days prior to deletion.  Students wishing to have their accounts enabled during this period to retrieve emails or for enrollment purposes can have so upon request. This period can last for 1 day to a week depending upon the request.

It is not our current policy to activate and maintain student user ID’s for individuals who are not students enrolled in classes.


Crowder College Wireless Network Access

Crowder College provides limited wireless networking services on campus to Faculty, Students, Staff, and authorized guests with a wireless enabled laptop or mobile device. The wireless network currently supports 802.11b/g connections with some locations also supporting 802.11n. Many of the popular public locations such as McDonald Hall, Newton Hall, Student Center and The Bill & Margot Lee Library are included in the coverage area. For a more detailed list of coverage areas please see our wireless coverage map. Wireless users may encounter a number of SSID’s (wireless network names), and these may vary by the coverage area. The SSID that is designated for public use is:

SNET – This network can be used by Faculty, Students, Staff and authorized guests. After connecting to this network, a user should open their web browser. A portal page will then be displayed and the user will need to provide their Crowder College C-net Logon and password to access the network.

More information about guest accounts can be obtained by calling the IT helpdesk at 417-455-5712.