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Preface: Organizational Profile
Section 1: Helping Students Learn
Section 2: Accomplishing Other Distinctive Objectives
Section 3: Understanding Students and Other Stakeholders' Needs
Section 4: Valuing People
Section 5: Leading and Communications
Section 6: Supporting Institutional Operations
Section 7: Measuring Effectiveness
Section 8: Planning Continuous Improvement
Section 9: Building Collaborative Relationships